Return & Cancellation Policy

Cancellation before processing (Only valid on orders’ place & delivery in India):

If the order or the item(s) that you want to cancel have not been processed yet, you can write to our customer support team on info@sleepuniverse.in.

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

Cancellation after processing (Only valid on orders’ place & delivery in India):

If you wish to cancel an order that has been processed but has not yet been delivered, please get in touch with our Customer Support team on info@sleepuniverse.in.

In case you have cancelled an order, which has already been processed, the money will not be refunded. 

RETURNS, REPLACEMENTS AND REFUNDS

How do I return an item purchased on Sleep Universe?

Indian Orders:

We do not offer return & exchange on any order. However, we do provide alterations of size to the existing order. 

Step 1: Contact our Customer Support team via email (info@sleepuniverse.in) within 2 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to alter your order. Kindly email an image of the product and the invoice for our reference.

Step 3: Ship the product to us at our address Plot No 104, Ecotech 12, Greater Noida west, Uttar Pradesh 201009. We will alter the product size as per your requirement and send it back to your address within 15-20 days.

International Orders:

We do not offer merchandise exchanges and/or returns on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at email info@sleepuniverse.in within 48 hours of receiving the order.

Which are the items that cannot be exchanged?

Returns will not be accepted under the following conditions:

Colour of the item cannot be reversed 

Product is damaged due to misuse/overuse

Product is used or altered

If request is initiated after 5 business days of order delivery

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your replacement within 5 days of receiving the order:

Step 1: Contact our Customer Support team via email (info@sleepuniverse.in) within 2 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to replace/alter the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original condition.